Guidance for visitors to the Centre

The Paul Mellon Centre will re-open to the public on a limited basis from 21 April 2021

Welcome back

We are thrilled to re-open the Centre to members of the public from 21 April 2021. While we have been closed we have been working to put in place a number of measures to protect you and our staff. 

For an initial period, visitors will be restricted to limited numbers per day, and by invitation only, so please do not come to the Centre unless by appointment. If you wish to visit our Public Study Room, please see further information on this below.

When you visit, please keep your distance from others and follow the one-way route indicated by signage. On arrival your temperature will be checked by our Front of House team, and we expect you to act on any guidance they may give you.

We’ve summarised the key points of our planning below, but please feel free to call 0207 580 0311 or email if you have any particular questions or concerns.

These guidelines will be subject to continual review and revision, so make sure to check before your visit. We look forward to welcoming you when you are ready to join us.

If you’re feeling unwell

If you or anyone you live with displays symptoms associated with COVID-19, please stay at home.

Face coverings

All staff and visitors are required to wear face coverings in the building, apart from those who are exempt. Not all exemptions are visible so please be understanding of others.

Our Front of House staff have also been provided with visors and their desks are protected by plastic screens.

Follow the one-way routes

A one-way system is in place throughout the building, so please follow the signage and markers for this. Maps of the one-way system are also available from Reception, on request.

Social distancing

We are adhering to the Government’s 2-metre social distancing guidelines and expect all visitors to do the same when in the Centre. Signage and markers are in place to assist with this but please be aware certain areas, such as Reception and toilets, have a one-in-one-out rule that must be adhered to.

Increased cleaning

The frequency of our cleaning throughout the building has been increased, particularly high-use areas, toilets and other facilities.

Hygiene stations

Motion-sensor hand sanitiser stations have been installed in key areas of the building, as well as motion-sensor soap dispensers in toilets. Please follow our hygiene guidance signs.

Assisting the Test & Trace scheme

In order to get in touch anyone who may have been exposed to someone presenting with Covid-19 symptoms since being at the Centre, we will ask all visitors for their contact details on arrival. This data will be kept for 21 days and then permanently deleted.

Make an appointment to use our Library and Archive materials

If you are planning to visit our Public Study Room then you will need to make an appointment and request the materials you wish to consult in advance.


The ground floor toilets will be dedicated for visitor use only. Lockers will be available to store your belongings, but we ask that you do not bring any bulky items with you.

Paul Mellon Centre activities information

Our usual PMC pamphlets and promotional materials will no longer be on display in Reception but all information for them can now be accessed via QR codes on posters, or in the usual places on our website.